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Prices excluding VAT

Shipping policy

Shipping cost:

Shipping is free on all orders (minimum order € 100.00 excluding VAT),with the exception of customers for whom different conditions expressly agreed are in force.

Order fulfillment:

Once the purchasing process is completed, Sartex will prepare the package as quickly as possible.

The order comes processed within 48 hours.

Depending on the location of the destination, the order will be delivered by the Courier in 24 / 48h (delivery to islands and remote locations can take up to a maximum of 4 days).

Orders are shipped and delivered Monday through Friday.

Orders received over the weekend will be processed on the following Monday.

When your order is ready for shipment, unless expressly agreed terms of delivery, you will receive an e-mail notice of order fulfillment and delivery to the Courier. The email will indicate the code to track your shipment.

In the event that you do not receive the e-mail confirming the delivery of the package to the Courier, try to verify that it has not ended up in the junk mail folder and, if you are using a Gmail address, also check the Promotions folder.

If you do not find the e-mail address even in these folders, contact us at sartex@sartex.eu and we will send you all the information you need to track your shipment.

Type of delivery

Delivery to street level.

We recommend that you fill in the delivery address details accurately and provide more details or special requests in the notes field.

We recommend that you indicate an address where someone is always present for collection.

In case of absence the Courier leaves a notice of passage; if you do not contact the Courier at the phone number indicated on the notice of passage, after further 2-3 working days, a new delivery attempt will be made. If this attempt is also unsuccessful, the shipment will go into storage and you will be contacted by our Customer Service with the aim of providing the Courier with more precise information that may also meet your needs (see storage conditions).

Upon delivery of the goods by the Courier, the Customer is required to check: that the number of packages delivered corresponds to what is indicated in the transport document sent in advance via e-mail that the packaging is intact, not damaged, wet or however altered, even in the closing materials (adhesive tape).

Storage conditions

If the package is not collected within the established deadlines, it will be sent in storage. From this moment on, all costs will be borne by the recipient.

The package will remain in storage for a maximum of ten (10) days. The customer must pay the Courier the amount of storage and return of the package (amount equal to that of delivery). The Customer may also decide to go and collect the parcel in storage directly at the nearest courier office, in doing so he will only have to pay the storage costs. Contact us to release the stock and to agree on the return together.

In the event that it is impossible to contact you or even the possible return agreed with our Customer Service is impossible, we will proceed to return the products to our warehouses, without any refund of the order.

Storage costs:

The opening of the storage procedure is € 5. The first three days of storage are free. On the 4th day, the minimum stay will be charged according to the following rate: € 3.00. From the 5th to the 15th day, the daily storage costs are charged according to the following rate: € 0.50 per day per waybill. All prices are exclusive of VAT.

Shipping guarantee

The products will be packed with the utmost care and diligence, as our priority is to safeguard their perfect conservation throughout the duration of the trip.

We pack our products artfully using materials designed and reinforced for transport and for this we have chosen the best materials on the market.

The goods travel at our risk.

WARNINGS: If you accept the goods delivered by the Courier without any complaint and without reservations, you will not be able in any way to claim any shortages and / or damage due to transport at a later time.

Any damage to the packaging and / or the product or the mismatch in the number of packages must be immediately reported placing a written reservation of control on the courier's proof of delivery. Once the Courier's document has been signed, the Customer will not be able to make any objection regarding the external characteristics of what has been delivered.

If you receive an open or damaged package, notify the Courier to accept the package with reserve and contact us immediately by e-mail to sartex@sartex.eu or at +39 0310352474 our Customer Service will be at your disposal to organize the replacement or refund of non-compliant products.

Any problems concerning the integrity, correspondence or completeness of the products received must be reported within 5 working days of delivery.

Courier service:

Transport is generally entrusted to SDA, BRT, GLS, UPS, TNT ITALIA except for special needs (particular locations or special deliveries) in which case we use other Express Couriers, however known and reliable at national and international level.

By registering or purchasing on the website www.sartex.eu, the Customer authorizes Sartex to communicate non-sensitive personal data (residence, telephone number, other) to the Courier and / or courier used for the delivery of the purchased goods in order to allow procedures necessary for the delivery of purchased goods.

Customer care:

For any questions or clarifications, or if you have any suggestions and comments about our shipping service, do not hesitate to contact us by e-mail, writing to sartex@sartex.eu, we will be happy to answer as soon as possible!