Privacy policy

1. Data Controller

The Data Controller is: SARTEX SRL Via delle Gallarane 10/12 22046 Merone (CO) - Italy VAT No.: 00079160131 Email for privacy enquiries: sartex@sartex.eu

2. What data we collect

Whilst you browse and use the website, we may collect the following categories of data:

• Identification and contact details: First name, surname, company name, email address, telephone number, delivery and billing addresses, VAT number/Tax Code. This data is provided voluntarily by the user at the time of registration or when submitting an order request.

• Browsing data: The IT systems used to operate the website acquire, during their normal operation, certain personal data whose transmission is implicit in the use of Internet communication protocols (e.g. IP addresses, times of requests).

• Order-related data: History of order requests made and of products viewed or added to the basket.

Important note regarding payments: This website does not collect or store bank or credit card details. Financial transactions take place externally to the website (e.g. via bank transfer or direct debit) following order confirmation.

3. Purposes and Legal Basis for Processing

We process your data for the following purposes:

1. Management of order requests (performance of the contract/pre-contractual measures): To receive your enquiry, check product availability, calculate delivery costs and send you a formal Order Confirmation.

2. Administrative and tax compliance (Legal obligation): To issue invoices and transport documents, and to fulfil the obligations set out in current legislation.

3. Customer Support (Legitimate interest): To answer your questions via email or telephone.

4. Newsletters and Marketing (Consent): Only with your explicit consent, to send you commercial communications regarding new products or offers. You may unsubscribe at any time.

4. Recipients of the Data

Your data will not be disclosed, but may be communicated to third parties necessary for the performance of our activities, such as:

• Providers of technical services and web platforms (hosting, website management).

• Couriers and freight forwarders (for the delivery of goods).

• External consultants (accountants, legal advisers) for administrative and accounting management.

• Public authorities, where required by law.

5. Transfer of Data Outside the EU

The website may share some of the data collected with services located outside the European Union (e.g. hosting providers or email services). The Data Controller ensures that data processing is carried out in compliance with the GDPR, based on adequacy decisions by the European Commission or on Standard Contractual Clauses.

6. Retention Period

• Administrative/tax data: Retained for 10 years as required by law (Article 2220 of the Civil Code).

• User account data: Retained until the user requests account deletion.

• Marketing data: Retained until consent is withdrawn (unsubscription).

7. Rights of the Data Subject

In accordance with the GDPR, you have the right to ask SARTEX SRL, at any time:

• Access to your personal data.

• The rectification or erasure of such data (“right to be forgotten”).

• Restriction of processing or objection to processing.

• Data portability.

To exercise your rights, you can simply send an email to: sartex@sartex.eu.

8. Cookies

This website uses technical cookies (necessary for the functioning of the shopping basket and navigation) and, subject to consent, analytics cookies. For further information, please consult our Cookie Policy

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